Arteel is the only player in the market focused on creating a positive culture for companies where appreciation is at the heart of everything.
Quality, sustainability, and personalization are our top priorities. After surveying our clients, we compiled a list of 7 points that make Arteel truly unique.
1. The Widest Product Range
- 150,000+ stunning gifts and rewards that leave a lasting impression.
- 1,500+ stock items available in our warehouse in Rotselaar.
- 500+ digital vouchers across Europe.
- 100+ digital vouchers in Belgium, including exclusive partnerships with Colruyt, Unigift (1,000+ local retailers), Maasmechelen Village, and Colruyt Klassewijnen.
- Extensive selection of charitable causes, with the option to easily add new ones.
- Personalized gifts produced in-house: embroidery, diamond engraving, laser engraving, transfer printing, digital printing, and more.
2. Ease of Use at the Core of the Digital Experience
- The most user-friendly login process for ordering gifts: no account or registration required.
- The most customer-friendly way to easily view orders and track shipments.
3. Operational Excellence with a Focus on Hassle-Free Service
- Arteel is the only B2B company in Belgium within the sector that manages and executes everything from A to Z in-house. Nothing is outsourced, except for transport. A direct ERP integration has been developed to perfectly track every stage of the process.
- This allows us to handle specific requests, such as adding a custom gift (e.g., printed cycling jerseys).
- Complex requests are easily managed because everything is done in-house: personalized gifts, grouped deliveries per location, deliveries to multiple countries, inclusive projects, and much more.
- By managing everything ourselves, communication and follow-up lines are very short.
- Our expertise, developed over years, is recognized as true craftsmanship. Thanks to our highly optimized processes, clients happily share their experiences across sales, project management, IT, helpdesk, aftersales, purchasing, catalog management, logistics, and handling by our dedicated in-house team.
4. Commitment to Sustainability
- Corporate Social Responsibility is of utmost importance to Arteel. Reducing our ecological footprint and increasing our positive impact on people and the environment are core priorities. Arteel focuses on sustainability principles in our logistics and production, in the selection of our partners and suppliers, and in giving back to society.
- For every €150 spent with us, we remove 1 kg of waste from Belgian rivers through our partnership with RiverClean-Up.
5. Pioneer & Family Business
- Arteel is a family-owned company with over 30 years of experience.
- Arteel is a pioneer in Belgium regarding the vision of employee recognition. We were the first company in Belgium to successfully develop technology that supports businesses and leaders in their recognition policies, for which we received the SME Laureate Award in 2012. We have traveled a long and challenging path in Belgium to raise awareness among companies about the importance of recognition.
- Despite challenging financial results, we continued to invest our own capital because we believed in our mission.
- Today, we are market leaders and proud to work with companies such as Proximus, Telenet, KBC, Van Moer Logistics, and more.
- We aim to continue implementing a sustainable strategy, thinking long-term to create societal impact, and we hope to pass the company on to our children so they can carry forward our meaningful mission.
- We are also proud that our solutions and vision are supported by five Belgian academic ambassadors: Professor Lieven Annemans, Professor Xavier Baeten, Dr. Steven Laureys, Prof. Joris De Wortelaer, and Prof. Frederik Anseel, as well as Prof. Robert Emmons and Dr. Howard Martin.
- Nathalie Arteel also regularly gives lectures to further spread the message of creating a culture around “gratitude, giving & growth.”
6. After-Sales
- We have our own helpdesk because we believe it is important to assist the end customer quickly and personally. Thanks to our full IT integration with our transport partners and suppliers, we can provide accurate information at any time.
- We strive for 100% customer satisfaction. If the end customer is not satisfied with their gift, they may choose a new gift free of charge.
7. Other Interesting Facts
- We consciously focus on “experience” in all the solutions we offer. This means we go to great lengths to think creatively about recognition concepts. We also deliberately choose not to display a monetary value on gift vouchers.
- We have an exclusive partnership with TUI for “workation” vouchers across Europe.
- Over the past three years, we have made significant financial investments in a new platform, built from scratch by a team of 9 full-time project managers. This is also why large companies entrust us with complex projects.
- We are a financially healthy company.
- We have also developed long-term partnerships with our suppliers.
